TAT, Inc

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Maintenance Contracts

IT Support Plans

We offer several  IT Support Plans, TAT will monitor and maintain your servers constantly. All our support packages come with full remote support and on-site support if required.

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Server Support & Maintenance Plans Basic from $299
Professional from $399
Premium from $499
Microsoft Patch Management ✔︎ ✔︎ ✔︎
Event Log Monitoring ✔︎ ✔︎ ✔︎
Drive Space Monitoring ✔︎ ✔︎ ✔︎
User Account Administration ✔︎ ✔︎ ✔︎
Security Administration ✔︎ ✔︎ ✔︎
Log file Maintenance ✔︎ ✔︎ ✔︎
Virus Definition & Prevention ✔︎ ✔︎ ✔︎
File Sharring Permission & Administration ✔︎ ✔︎ ✔︎
Limited Telephone Support * ✔︎ ✔︎ ✔︎
Limited Remote Control Support ** ✔︎ ✔︎ ✔︎
Hard Disk Fault Monitoring ✔︎ ✔︎ ✔︎
On-Site Support X ✔︎ ✔︎
Microsoft Exchange Support X X ✔︎
Backup Monitoring X X ✔︎
Emergency After Hours Support *** X X ✔︎

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* Telephone support is offered Mon-Thur from 8am to 6pm and Fri from 8am-4pm, Basic plans include up to 4 hours per month, Professional plans include up to 8 hours per month, Premium plans include up to 12 hours per month of telephone support.
** Remote Control support is offered Mon-Thur from 8am to 6pm and Fri from 8am-4pm, Basic plans include up to 4 hours per month, Professional plans include up to 8 hours per month, Premium plans include up to 12 hours per month of remote control support.
*** After Hours Support must be arranged 24 hour in advance and is offered from (6pm-8am M-F, Sat/Sun at an additional charge)