IT Support Plans
We offer several IT Support Plans, TAT will monitor and maintain your servers constantly. All our support packages come with full remote support and on-site support if required.
| Server Support & Maintenance Plans | Basic from $299 |
Professional from $399 |
Premium from $499 |
| Microsoft Patch Management | ✔︎ | ✔︎ | ✔︎ |
| Event Log Monitoring | ✔︎ | ✔︎ | ✔︎ |
| Drive Space Monitoring | ✔︎ | ✔︎ | ✔︎ |
| User Account Administration | ✔︎ | ✔︎ | ✔︎ |
| Security Administration | ✔︎ | ✔︎ | ✔︎ |
| Log file Maintenance | ✔︎ | ✔︎ | ✔︎ |
| Virus Definition & Prevention | ✔︎ | ✔︎ | ✔︎ |
| File Sharring Permission & Administration | ✔︎ | ✔︎ | ✔︎ |
| Limited Telephone Support * | ✔︎ | ✔︎ | ✔︎ |
| Limited Remote Control Support ** | ✔︎ | ✔︎ | ✔︎ |
| Hard Disk Fault Monitoring | ✔︎ | ✔︎ | ✔︎ |
| On-Site Support | X | ✔︎ | ✔︎ |
| Microsoft Exchange Support | X | X | ✔︎ |
| Backup Monitoring | X | X | ✔︎ |
| Emergency After Hours Support *** | X | X | ✔︎ |
* Telephone support is offered Mon-Thur from 8am to 6pm and Fri from 8am-4pm, Basic plans include up to 4 hours per month, Professional plans include up to 8 hours per month, Premium plans include up to 12 hours per month of telephone support.
** Remote Control support is offered Mon-Thur from 8am to 5pm and Fri from 9am-4pm, Basic plans include up to 4 hours per month, Professional plans include up to 8 hours per month, Premium plans include up to 12 hours per month of remote control support.
*** After Hours Support must be arranged 24 hour in advance and is offered from (6pm-8am M-F, Sat/Sun at an additional charge)